These Terms of Service (the “Terms”) form a binding agreement between you (“you”, “User”) and Pixel Rainbow Inc. (“Company”, “we”, “us”), which operates and provides billing for the VengoFlow service to international customers. By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.
1.1. Service / VengoFlow — the personal planning software available at www.vengoflow.com (the “Site”) and at www.vengoflow.com/app (the “App”), providing tools to organize personal work: kanban boards with task cards, notes, checklists, labels, deadlines, recurring tasks, attachments (links and files), and additional features (including deadline synchronization with an external calendar and public view-only links).
1.2. Account — your private, isolated workspace in the Service, accessed via your email address with confirmation by a one-time code.
1.3. Subscription — access to the paid features of the Service on a recurring, automatically renewing basis for the chosen billing period.
1.4. Plan — the price and billing terms of a Subscription, as set out in Section 4 and/or published on the Site.
1.5. User Content — any data you place in the Service: the names and contents of projects, boards, cards, notes, checklists, attachments (files and links), and other materials.
1.6. Public Link — a link of the form vengoflow.com/s/<token> that you generate, granting view-only access to a selected card or project to anyone who holds the link, without registration.
2.1. The Service is a personal planning tool. It has no team, collaboration, or co-editing features; Public Links grant third parties view-only access to content you choose to share.
2.2. The scope of the free and paid features, and any limits (including cloud file-storage volume), are determined by us and published on the Site. Unless stated otherwise on the Site, file storage is 50 MB per Account.
2.3. We may change, add, or suspend individual features of the Service, including for maintenance, while preserving the Service’s general purpose.
3.1. You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract to use the Service.
3.2. Access to the App is granted after registration with an email address confirmed by a one-time code sent to that address. The Service does not use passwords; entering a code for an unregistered email address automatically creates a new Account.
3.3. You agree to provide an email address that belongs to you, to keep access to it secure, and not to share access to your Account. All actions taken using a code sent to your email address are deemed taken by you.
3.4. You are responsible for the Public Links you create: anyone who obtains a Public Link can view the corresponding content. You can disable a Public Link at any time within the Service.
4.1. Paid features are provided by Subscription under one of the following Plans, at your choice (prices in US dollars):
4.2. Free trial. Every new account includes a 14-day free trial with full access and no payment method required. When the trial ends, continued access to the paid features requires an active Subscription. Starting a Subscription charges the applicable fee immediately at checkout — there is no separate card-on-file trial within the Subscription.
4.3. Automatic renewal. All Plans renew automatically at the end of each billing period until you cancel. By subscribing and providing a payment method, you authorize recurring charges of the applicable fee without separate confirmation of each charge. You will be informed of the amount and frequency before subscribing.
4.4. Payment processing. Payments are processed by Stripe, and billing is handled by Pixel Rainbow Inc. as merchant of record. Card data is handled by Stripe in accordance with the PCI DSS standard; we do not receive or store your full card details.
4.5. Prices may be exclusive of applicable taxes, which may be added at checkout depending on your location.
4.6. We may change Plan prices by publishing new terms on the Site. New prices apply to charges made after publication; the price of already-paid periods does not change. For recurring charges, you will be notified of a price change no later than 10 calendar days before the next affected charge (by email and/or in the Service).
5.1. You may cancel your Subscription at any time within the Service or by writing to support@vengoflow.com. Upon cancellation, access to paid features continues until the end of the paid period, and no further charges are made.
5.2. The free trial requires no payment method and never results in a charge — if you choose not to continue, simply let it end.
5.3. Except where a refund is required by applicable law, fees already paid are non-refundable, including for partially used periods. We may, at our discretion, issue a refund where the Service was materially unavailable due to our fault. Refunds, when granted, are made to the original payment method.
5.4. To request a refund, write to support@vengoflow.com from the email address of your Account.
6.1. You retain all rights to your User Content. You grant us a limited license to store, process, reproduce, and display your User Content solely as necessary to operate the Service (including displaying content via Public Links you create).
6.2. You are solely responsible for your User Content and warrant that placing it in the Service does not violate applicable law or the rights of third parties.
6.3. We recommend that you keep your own backups of critical information: the Service is not intended as a guaranteed archival storage system.
7.1. You must use the Service in good faith and for its intended purpose — as a personal planning tool. You must not:
7.2. We do not pre-moderate User Content, but we may restrict access to content and/or an Account for a violation of Section 6.2 or 7.1, notifying you at the Account email address.
8.1. All rights to the Service — its software, design, trademarks, and other elements (other than User Content) — belong to us and/or our licensors. Use of the Service is permitted only within its functionality; copying, decompilation, and other use of the Service’s elements outside its functionality are not permitted.
9.1. We are not responsible for the availability or terms of third-party services you choose to use in connection with the Service (including an external calendar service, your email provider, or payment services), nor for the consequences of your sharing Public Links with third parties.
10.1. The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your specific requirements.
11.1. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim, or, for free accounts, US$100.
11.2. To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or goodwill.
12.1. You agree to defend, indemnify, and hold harmless the Company and its officers, directors, and employees from any claims, damages, and expenses (including reasonable legal fees) arising out of your User Content, your use of the Service, or your breach of these Terms.
13.1. These Terms apply while you use the Service. You may stop using the Service and request deletion of your Account and associated data at any time by writing to support@vengoflow.com from the Account email address.
13.2. We may suspend or terminate your access for a breach of these Terms, notifying you where practicable. Provisions that by their nature should survive termination (including Sections 8, 10–12, and 15–16) survive.
14.1. We may modify these Terms by publishing a new version on the Site, indicating the effective date. Changes take effect upon publication unless stated otherwise. Your continued use of the Service after publication constitutes acceptance of the new version.
15.1. These Terms are governed by the laws of the Commonwealth of Virginia, USA, without regard to its conflict-of-laws rules, except where mandatory consumer-protection law of your country of residence applies.
16.1. Before starting any formal proceeding, the parties will attempt to resolve the dispute informally for at least 30 days after written notice to the other party (to support@vengoflow.com for the Company, or to your Account email address for you).
16.2. If the dispute is not resolved, it will be finally settled by binding arbitration seated in Alexandria, Virginia, USA, except where prohibited by the mandatory law of your country of residence. To the extent permitted by law, the parties waive any right to participate in a class action. Nothing in this Section prevents either party from seeking injunctive relief for infringement of intellectual-property rights.
17.1. Neither party is liable for a failure or delay in performance caused by events beyond its reasonable control.
The Service is operated and billed for international customers by:
Pixel Rainbow Inc.
700 North Fairfax Street, STE 614, Alexandria, Virginia 22314, USA
Legal, billing and support: support@vengoflow.com